Returns and Refunds Policy

At Judy Treks, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted. By shopping with us, you agree to the terms below.

Eligibility for Returns

We currently accept returns only in the following cases:

• The item you received is defective or damaged
• The item you received is incorrect and does not match your order

To be eligible for a return, the item must be unused, in its original packaging, and reported to us within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return ( personal-use accessories or opened packaging). Items returned without prior approval will not be accepted.

Refunds

Since Judy Treks operates on a Cash on Delivery basis, refunds are processed in the following ways:

• If the item is defective or incorrect, you may refuse delivery, and no payment will be collected.
• If you have already accepted and paid for the item, and it is later confirmed as defective or incorrect, we will arrange a replacement or refund through direct contact.

Refunds (where applicable) will be processed within 7–14 business days after verification.

Return Process

To initiate a return or refund request:

1. Contact us at [email protected] within 7 days of delivery.
2. Provide your order details and a description of the issue (including photos if possible).
3. Our team will review your request and provide instructions for return or replacement.

Shipping Costs

If a return is approved due to a defective or incorrect product, Judy Treks will cover any return shipping costs. Otherwise, the customer is responsible for shipping costs associated with returning items.

Contact Us

If you have questions about our Returns & Refund Policy, please reach out at:
Email: [email protected]